Privacy Policy

Your resource for all things DSA

This policy was last updated on 28th October 2019 and applies to citizens of the United Kingdom.

The DSA Hub are committed to protecting and respecting your privacy. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. This privacy notice aims to give you information on how The DSA Hub collects and processes your personal data through your use of this website, including any data you may provide directly through this website.

We acknowledge and agree that any personal data of yours that we handle will be processed in accordance with all applicable data protection laws in force from time to time.

The General Data Protection Regulation (“GDPR”) is a new regulation which replaces the Data Protection Regulation. The Regulation aims to harmonise data protection legislation across EU member states, enhancing privacy rights for individuals and providing a strict framework within which commercial organisations can legally operate. Your rights under GDPR are set out in this Privacy Policy and apply from 25 May 2018. Please read the following carefully to understand our views and practices regarding your personal data and how The DSA Hub will treat it.

What information do we use?

We will collect and process the following data about you:

  • Basic information you give us about you. This is information about you that you give us by filling in forms on our website (www.thedsahub.co.uk) that you may access directly or through another website, or by corresponding with us by phone, e-mail or otherwise. It only includes basic personal data required for you to be able to use our site, contact us, search for a disability officer, participate in discussion boards (“The DSA Hub Community”) or other social media functions on our site, , and when you report a problem with our website. The information you give us may include your full name and e-mail address.

With regard to each of your visits to our website we will automatically collect the following information:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy

How do you use this information?

We will only use personal data when the law allows us to. Most commonly, we will use your personal data where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests and where we need to comply with a legal or regulatory obligation.

We will use information that you give to us to:

  • provide you with the information and services that you request from us;
  • notify you about important changes to our service.

We will use information we collect about you to:

  • administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • improve our website to ensure that content is presented in the most effective manner for you and for your device;
  • allow you to participate in interactive features of our service, when you choose to do so
  • keep our website safe and secure;

We may receive personal data about you from selected third parties that we work with or that provide us with a service (such as payment services for example) and public sources (such as Companies House for example). 

How do we share your information?

You acknowledge and agree that from time to time we have the right to share your personal information with:

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
  • Selected third parties including:
    • Google LLC. (“Google”) based in the US, for the storage of documents that include your personal data on Google Drive, the use of Gmail in order to contact you about any services we provide to you and Google Contacts to store and maintain our clients’ details;
    • Microsoft Inc., (“Microsoft”) based in the UK, for the storage of documents that include your personal data on Microsoft One Drive, the use of Outlook in order to contact you about any services we provide to you and Outlook Calendar;
    • select business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.

We will disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If The DSA Hub or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms and Conditions and other agreements; or to protect the rights, property, or safety of The DSA Hub, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where do we store your information?

All personal data we process is processed by our staff in the UK. For the purposes of IT hosting and maintenance this information is located on servers in the UK.

Some of our external third parties such as Google and Microsoft are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

Once we have received your information we will use strict procedures and security features to try to prevent unauthorised access. However, the transmission of information via the internet is not completely secure. Although we will take measures to protect your personal data, we cannot guarantee the security of your data transmitted to our website at transmission stage; any transmission is at your own risk.

How long do we keep your information for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

We are required under UK law to keep basic personal data about our customers (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

In some circumstances you can ask us to delete your data.

Your rights

Our Website may, from time to time, contain links to and from the websites of our partner networks. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that The DSA Hub do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

The GDPR Policy provides you with the following rights to:

  • Request correction of the personal information that The DSA Hub hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below)
  • Object to processing of your personal information where The DSA Hub are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where The DSA Hub are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party in certain formats, if practicable.
  • Make a complaint to a supervisory body which in the United Kingdom is the Information Commissioner’s Office, however, we appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Third Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Changes to our privacy notice

Any changes The DSA Hub make to our privacy notice in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy notice.

Contact

Questions, comments and requests regarding this Privacy Notice are welcomed and should be sent to info@thedsahub.co.uk

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