Receiving Your Support

Your resource for all things DSA

Receiving your support is simple! Just follow the instructions on your DSA2 Letter sent by your funding body. The letter may include information regarding:

  • The funding that has been approved
  • The contact details of the equipment supplier in order to arrange delivery of any hardware or software recommended within your report
  • The contact details of the assistive technology training provider in order to arrange training on the hardware and software.
  • The number of hours of training agreed
  • The contact details of the selected Non-Medical Helper support
  • The number of hours of Non-Medical Helper support agreed
  • Other disability-related costs

Click here to see what the DSA2 Letter looks like.

If you are required to pay the £200 contribution towards a new computer, you will be expected to do so before the supplier will release your equipment and software. Please expand the below sections for information on how to arrange your individual allowances.

Specialist Equipment Allowance

You will need to contact the supplier chosen by your funding body in order to arrange delivery of your equipment. Details on how to contact them will be included within your DSA2 Letter. The supplier will then invoice your Funding Body directly for the agreed support amount.

Non-Medical Helper Allowance

You will need to contact the Non-Medical Helper provider to arrange your support. Details on how to contact them will be included within your DSA2 Letter. You will arrange the support sessions for a time that suits you and will need to sign timesheets to confirm the support was provided.

The supplier will then invoice your Funding Body directly for the agreed support amount.

General Allowance

This allowance differs from the above two as you are expected to personally purchase the items up to the amount listed on your DSA2 letter. You will then have to submit a claims form to your Funding Body along with copies of the receipts for the purchased items.

The Funding Body will then reimburse the amount directly into your bank account upon processing your claims form

Travel Allowance

You will be required to contact a licensed taxi provided to arrange the agreed journeys and pay the taxi driver for the journey(s). You will then be expected to submit copies of your receipts to the Funding Body and they will reimburse you the total amount minus the public transport costs that would usually be incurred.

The Funding Body will only reimburse for journeys that have been agreed in your DSA2 letter.

Please note delivery of your equipment should be within 10 working days of you contacting the supplier and providing confirmation of your funding body approval.

Once arranged with your supplier, you will have your hardware/software delivered and set up. You may also receive training on your software if this has been approved. Training may be either remotely, i.e. online, or in person, depending upon what was considered most suitable for you in the needs assessment report.

You will receive ongoing support throughout this process and be advised of the technical support available should you encounter a problem with any of your equipment.

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